Total duration: About 1 hour

Contents

1. The source of all tensions
2. How humans think
3. Your attention span
4. Managing emotions
5. Showing courage
6. Preparing for difficult communication
7. Meeting the other person
8. Points to remember

Each course is available in 3 formats: video, audio and full PDF course notes. As the content is identical in all formats, you can choose the learning mode that best suits your preferences.

Guaranteed quality

Our training courses are built on a solid foundation of team leadership experience, executive coaching skills and cutting-edge academic management training. We're convinced of the quality of our training courses, which is why we offer a full 30-day money-back guarantee if you're not completely satisfied.

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